Research Article Open Access

Strategic Application of Information and Communication Technology for Effective Service Delivery in Banking Industry

O. O. Adeosun1, T. H. Adeosun1 and I. A. Adetunde1
  • 1 ,
Journal of Social Sciences
Volume 5 No. 1, 2009, 47-51

DOI: https://doi.org/10.3844/jssp.2009.47.51

Submitted On: 23 May 2008
Published On: 31 March 2009

How to Cite: Adeosun, O. O., Adeosun, T. H. & Adetunde, I. A. (2009). Strategic Application of Information and Communication Technology for Effective Service Delivery in Banking Industry . Journal of Social Sciences, 5(1), 47-51. https://doi.org/10.3844/jssp.2009.47.51

Abstract

Problem statement: This study deals with strategic application of information and communication technology for effective service delivery in banking industry. Approach: This study emphasized on the advantages and disadvantages in using digital ICTs in banking activities for effective service delivery. Results: Solving complex problems in banking requires the expertise knowledge of several individuals scattered all over remote areas of the world, resulting in work groups. Conclusion: This research considered the problem of providing dependable, high performance and consistent banking services with little or no service interruption.

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Keywords

  • Information and communication technology (ICT)
  • effective service delivery
  • banking industries
  • data management
  • managerial decision making