Strategic Application of Information and Communication Technology for Effective Service Delivery in Banking Industry
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Published On: 31 March 2009
Copyright: © 2020 O. O. Adeosun, T. H. Adeosun and I. A. Adetunde. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
Problem statement: This study deals with strategic application of information and communication technology for effective service delivery in banking industry. Approach: This study emphasized on the advantages and disadvantages in using digital ICTs in banking activities for effective service delivery. Results: Solving complex problems in banking requires the expertise knowledge of several individuals scattered all over remote areas of the world, resulting in work groups. Conclusion: This research considered the problem of providing dependable, high performance and consistent banking services with little or no service interruption.
- Information and communication technology (ICT)
- effective service delivery
- banking industries
- data management
- managerial decision making