TY - JOUR AU - Adeosun, O. O. AU - Adeosun, T. H. AU - Adetunde, I. A. PY - 2009 TI - Strategic Application of Information and Communication Technology for Effective Service Delivery in Banking Industry JF - Journal of Social Sciences VL - 5 IS - 1 DO - 10.3844/jssp.2009.47.51 UR - https://thescipub.com/abstract/jssp.2009.47.51 AB - Problem statement: This study deals with strategic application of information and communication technology for effective service delivery in banking industry. Approach: This study emphasized on the advantages and disadvantages in using digital ICTs in banking activities for effective service delivery. Results: Solving complex problems in banking requires the expertise knowledge of several individuals scattered all over remote areas of the world, resulting in work groups. Conclusion: This research considered the problem of providing dependable, high performance and consistent banking services with little or no service interruption.