Assessing Students' Perceptions of Mobile Applications Usability using System Usability Scale
- 1 Department of Management Information Systems, College of Business Administration, Prince Sattam Bin Abdulaziz University, Saudi Arabia
Abstract
The purpose of this study is to explore the usability level of the mobile application from the perspectives of students at higher education institutes by using the most used measure of perceived usability, namely, the System Usability Scale (SUS). Furthermore, the study investigated the effect of some of the students’ demographic attributes on mobile application usability. Results revealed that the system usability scale score is 63% which indicated that the mobile application usability is inadequate and requires more attention. Moreover, the results indicated that there is a significant impact of students’ gender on system usability scale scores; while other demographic attributes such as study level, department, usage experience, and device type, did not have impacts on System Usability Scale scores. The results of the study will be helpful to policymakers, top management, and mobile applications developers, in designing mobile applications with high quality in terms of its usability.
DOI: https://doi.org/10.3844/jcssp.2023.11.19
Copyright: © 2023 Mohammed Hameed Afif. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
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Keywords
- Usability
- Assessment
- Systems Usability Scale (SUS)
- Mobile Application
- Higher Education