A Questionnaire Approach for User Trust Adoption in Palestinian E-Government nitiative
- 1 School of Computer Science, Faculty of Information Science and Technology University Kebangsaan Malaysia, 43600 UKM, Bangi Selangor, Malaysia
Abstract
Problem statement: The present study attempts to identify the construct that impacts the user's trust in e-Government initiative and its adoption in Palestinian public sector organizations. Approach: It utilized a quantitative approach using survey based questionnaire as its primary research methodology. Results: The related constructs were: Information quality, system quality and service quality, perceived ease of use, perceived usefulness, security and privacy. All these constructs were modified to suit the context of the study. This study outlines the details of each construct and its relevance toward the research issue. Conclusion/Recommendations: The outcome of the study represents series of approaches applied in a PhD research study which focuses on Palestine as its case study.
DOI: https://doi.org/10.3844/ajassp.2011.1202.1208
Copyright: © 2011 Mohannad Moufeed Ayyash, Kamsuriah Ahmad and Dalbir Singh. This is an open access article distributed under the terms of the
Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
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Keywords
- Methodology approach
- research methodology
- sampling technique
- questionnaire design
- service quality
- information quality
- system quality
- palestinian public
- quantitative approach
- government initiative