Research Article Open Access

Incorporating Workload and Performance Levels into Work Situation Analysis of Employees with Application to a Taiwanese Hotel Chain

Tien-Hui Chen1, Kun-Hsu Wu1, Wei-Jen Lin1, Wen-I Horna1 and Chich-Jen Shieh1
  • 1 ,
American Journal of Applied Sciences
Volume 7 No. 5, 2010, 692-697

DOI: https://doi.org/10.3844/ajassp.2010.692.697

Submitted On: 30 March 2010
Published On: 31 May 2010

How to Cite: Chen, T., Wu, K., Lin, W., Horna, W. & Shieh, C. (2010). Incorporating Workload and Performance Levels into Work Situation Analysis of Employees with Application to a Taiwanese Hotel Chain. American Journal of Applied Sciences, 7(5), 692-697. https://doi.org/10.3844/ajassp.2010.692.697

Abstract

Problem statement: Appropriate Human Resource Management (HRM) can motivate employees, develop their capabilities and enhance their productivity. However, before selecting the HRM practices to adopt, the workload levels of employees should be considered, since they may influence the success of such efforts. Approach: This study measured the relative workload of individual employees and incorporates the performance level into the work situation analysis. This analysis enables managers to be more aware of the work situations of employees and thus achieve better HRM decision making. Results: In addition, we presented an example application of the proposed analysis focusing on the reception clerks in a hotel chain and the results can aid management in deciding which HRM practices should be applied for specific employees so that their productivity can be improved. Conclusion: The advantage of this study is that it can provide a practical framework for managers to be more aware of the work situations of employees and thus achieve better HRM decision making.

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Keywords

  • Human resource management
  • workload
  • performance
  • hotel industry
  • reception clerk