Research Article Open Access

Website Usability Evaluation of Nonprofit Organizations: An Exploratory Study of Saudi Arabia

Saqib Saeed1
  • 1 Imam Abdulrahman Bin Faisal University, Saudi Arabia
Journal of Computer Science
Volume 15 No. 3, 2019, 346-356

DOI: https://doi.org/10.3844/jcssp.2019.346.356

Submitted On: 14 January 2019 Published On: 13 March 2019

How to Cite: Saeed, S. (2019). Website Usability Evaluation of Nonprofit Organizations: An Exploratory Study of Saudi Arabia. Journal of Computer Science, 15(3), 346-356. https://doi.org/10.3844/jcssp.2019.346.356

Abstract

Community informatics discourse can be termed as a computing community’s response to the social responsibility initiative, which is looking at the technological support to improve communities. Nonprofit organizations are an important part of any society, so recently there are many studies on technologically supporting this segment of society. Saudi Arabia has a huge presence of nonprofit organizations, so in the study, we have evaluated the websites of Saudi nonprofit organizations in a usability evaluation experiment. The subjects were split into two group and each group contained 21 subjects. The data was collected using questionnaire which was later analyzed to understand the design problems on the websites. The findings suggest that understudy websites of nonprofit organizations have some usability issues in navigation support, content, user interface elements consistency, the presence of error and help features. In order to effectively benefit from their websites, these organizations need to improve the website design to foster better usage by the end users.

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Keywords

  • Nonprofit Organizations
  • Usability Evaluation
  • Human Computer Interaction
  • Technology Management
  • User Interface Design