Website Usability Evaluation of Nonprofit Organizations: An Exploratory Study of Saudi Arabia
- 1 Imam Abdulrahman Bin Faisal University, Saudi Arabia
Copyright: © 2020 Saqib Saeed. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
Community informatics discourse can be termed as a computing community’s response to the social responsibility initiative, which is looking at the technological support to improve communities. Nonprofit organizations are an important part of any society, so recently there are many studies on technologically supporting this segment of society. Saudi Arabia has a huge presence of nonprofit organizations, so in the study, we have evaluated the websites of Saudi nonprofit organizations in a usability evaluation experiment. The subjects were split into two group and each group contained 21 subjects. The data was collected using questionnaire which was later analyzed to understand the design problems on the websites. The findings suggest that understudy websites of nonprofit organizations have some usability issues in navigation support, content, user interface elements consistency, the presence of error and help features. In order to effectively benefit from their websites, these organizations need to improve the website design to foster better usage by the end users.
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- Nonprofit Organizations
- Usability Evaluation
- Human Computer Interaction
- Technology Management
- User Interface Design