TY  - JOUR
AU  - Albalushi, Mohammed Ali 
AU  - Jano, Zanariah 
AU  - Devi, Indra 
AU  - Abazeed, Ashraf 
AU  - Alkaabi, Maktoum 
PY  - 2022
TI  - Measuring Website Quality using Service Quality and User Satisfaction Dimensions: A Conceptual Framework
JF  - Journal of Computer Science
VL  - 18
IS  - 7
DO  - 10.3844/jcssp.2022.674.686
UR  - https://thescipub.com/abstract/jcssp.2022.674.686
AB  - The study aimed to develop a conceptual framework for measuring the website quality of public sector organizations through users' feedback on service quality and satisfaction. The methodology involved a full review of previous studies on website quality service quality user satisfaction and website quality evaluation models. The review highlighted the need for further research to explore public organizations’ website quality from users' perspectives. A conceptual framework was proposed to explore website quality using sequel and user satisfaction models.