TY  - JOUR
AU  - Hurley-Hanson, Amy E. 
AU  - Giannantonio, Cristina M. 
AU  - Carlos, Heidi 
AU  - Harnett, Jessica 
AU  - Jetta, Melanie 
AU  - Mercier, Madeline 
PY  - 2011
TI  - The Effect of the Attacks of 9/11 on Organizational Policies, Employee Attitudes and Workers' Psychological States
JF  - American Journal of Economics and Business Administration
VL  - 3
IS  - 2
DO  - 10.3844/ajebasp.2011.377.389
UR  - https://thescipub.com/abstract/ajebasp.2011.377.389
AB  - Problem statement: The attacks of September 11, 2001 (9/11) on the United States have
had a profound effect on organizations and their employees. These effects occurred in the days and
weeks immediately following the attacks, as well as in the years since the attacks occurred. In
commemoration of the tenth anniversary of 9/11, this study focuses on the impact that the attacks of
September 11, 2001 have had on organizational policies, employee attitudes and workers'
psychological states. Approach: Managers were surveyed regarding the effects of 9/11 on these
issues. Results: The results of the study indicate that there was an immediate impact of the attacks on
most of these issues. However, the results also suggest that the impact of these effects diminished over
time. The results also varied by the size of the company with larger firms making more changes to
their organizational policies than smaller firms. Conclusion: The effect of the attacks of 9/11 on
organizational policies, employee attitudes and workers’ psychological states may be felt for several years and should be investigated in future studies.