KPIs and Sustainability of Inspection Services SMEs in Foreign Trade
- 1 Centrum, Pontificia Universidad Católica de Perú, Peru
- 2 Facultad de Ciencias Administrativas, Universidad de Guayaquil, Ecuador
- 3 Facultad de Ciencias Económicas, Universidad de Guayaquil, Ecuador
- 4 Facultad de Ciencias Físicas y Matemáticas, Universidad de Guayaquil, Ecuador
Abstract
This research seeks to determine whether Key Performance Indicators (KPIs) that incorporate sustainability in small and medium-sized companies (SMEs) of inspection services improve their competitiveness and sustainability in the market with the mix of Triple Bottom Line (TBL) strategies. For this, the best sustainable KPIs can be collected, empowering companies to follow unique steps since the application models of these indicators do not present uniformity for all organizations. The methodology used is a descriptive and exploratory study with a corresponding literary review, using data collection instruments such as a survey that projected the internal perspective of SMEs and their importance of applying sustainability at the micro and macro level and of the instruments for the formation of a manageable set of KPIs that fit the size of the company, in addition to presenting data on the best way to determine sustainable KPIs. The results show that there is no standard model to apply these indicators in a certain company.
DOI: https://doi.org/10.3844/jssp.2022.29.38
Copyright: © 2022 Rafael Apolinario, Martha Rodríguez and Julissa Bedor. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
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Keywords
- Triple Bottom Line
- SMEs
- Sustainable KPIs
- Sustainability