Research Article Open Access

KPIs and Sustainability of Inspection Services SMEs in Foreign Trade

Rafael Apolinario1,4, Julissa Bedor2 and Martha Rodríguez3
  • 1 Centrum, Pontificia Universidad Católica de Perú, Peru
  • 2 Facultad de Ciencias Físicas y Matemáticas, Universidad de Guayaquil, Ecuador
  • 3 Facultad de Ciencias Económicas, Universidad de Guayaquil, Ecuador
  • 4 Facultad de Ciencias Administrativas, Universidad de Guayaquil, Ecuador

Abstract

This research seeks to determine whether Key Performance Indicators (KPIs) that incorporate sustainability in small and medium-sized companies (SMEs) of inspection services improve their competitiveness and sustainability in the market with the mix of Triple Bottom Line (TBL) strategies. For this, the best sustainable KPIs can be collected, empowering companies to follow unique steps since the application models of these indicators do not present uniformity for all organizations. The methodology used is a descriptive and exploratory study with a corresponding literary review, using data collection instruments such as a survey that projected the internal perspective of SMEs and their importance of applying sustainability at the micro and macro level and of the instruments for the formation of a manageable set of KPIs that fit the size of the company, in addition to presenting data on the best way to determine sustainable KPIs. The results show that there is no standard model to apply these indicators in a certain company.

Journal of Social Sciences
Volume 18 No. 1, 2022, 29-38

DOI: https://doi.org/10.3844/jssp.2022.29.38

Submitted On: 9 November 2021 Published On: 8 February 2022

How to Cite: Apolinario, R., Bedor, J. & Rodríguez, M. (2022). KPIs and Sustainability of Inspection Services SMEs in Foreign Trade. Journal of Social Sciences, 18(1), 29-38. https://doi.org/10.3844/jssp.2022.29.38

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Keywords

  • Triple Bottom Line
  • SMEs
  • Sustainable KPIs
  • Sustainability