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ISSN: 1549-3652 (Print)
ISSN: 1558-6987 (Online)
Research Article Open Access

The Effectiveness of Quality Circle Participation in Industrial and Service Organizations in Malaysia

T. R. Abo-Alhol, M. Y. Ismail, S. M. Sapuan and M. M. Hamdan

Abstract

Quality Circle (QC) proponents suggest a wide array of positive results when this participation technique is used either in manufacturing or in service sector. This study is to determine whether QCs in one sector are performing more effectively than the other. This assessment includes technical aspects, length of participation, training, members' feelings about QCs, job satisfaction and job commitment. The study illustrates the impacts of participation on 109 QCs members from five Malaysian companies participated in a survey. Results showed that Industrial QCs members were more enthusiastic than service QCs members in terms of involvement in QCs activities and showed higher job satisfaction and job commitment compared to members in service organizations.

Journal of Social Sciences
Volume 1 No. 1, 2005, 25-30

DOI: https://doi.org/10.3844/jssp.2005.25.30

Submitted On: 23 April 2008 Published On: 6 March 2005

How to Cite: Abo-Alhol, T. R., Ismail, M. Y., Sapuan, S. M. & Hamdan, M. M. (2005). The Effectiveness of Quality Circle Participation in Industrial and Service Organizations in Malaysia. Journal of Social Sciences, 1(1), 25-30. https://doi.org/10.3844/jssp.2005.25.30

Open AccessCopyright: © 2005 T. R. Abo-Alhol, M. Y. Ismail, S. M. Sapuan and M. M. Hamdan. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.

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Keywords

  • Quality Circle
  • Business Process
  • Job Commitment
  • Continuous Improvement Processes