Journal of Social Sciences

Malaysian Students' Preferences to Online Products and Services on the Internet: An empirical study

Paul H.P. Yeow, Ali Khatibi and Jayanty Kuppusamy

DOI : 10.3844/jssp.2008.111.122

Journal of Social Sciences

Volume 4, Issue 2

Pages 111-122


The study aims to discover the preferences of Student Internet Users (SIUs) for Online Products and Services (OPS) and research into the demographic factors that affect SIUs’ preferences. A questionnaire survey was conducted on 800 SIUs from private institutions of higher learning in Malaysia, an Industrially Developing Country (IDC). Parametric statistical methods were used to analyze the survey data. It was found that SIUs preferred OPS under the following categories, i.e. education (e.g. loan, scholarship and credit transfer), entertainment (e.g. songs and artistes’ photos for downloading, shared music and computer games), news and information (e.g. online newspaper, news on famous artistes, book reviews and jobs) and communication and collaboration (e.g. free e-mail, SMS and ring tones/logos/pictures). It was also found that gender, race and faculty (field of study) influence SIUs’ preferences. The research findings can provide some useful insights to providers of OPS and policy makers.


© 2008 Paul H.P. Yeow, Ali Khatibi and Jayanty Kuppusamy. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.