Journal of Social Sciences

The Effectiveness of Quality Circle Participation in Industrial and Service Organizations in Malaysia

T. R. Abo-Alhol, M. Y. Ismail, S. M. Sapuan and M. M. Hamdan

DOI : 10.3844/jssp.2005.25.30

Journal of Social Sciences

Volume 1, Issue 1

Pages 25-30


Quality Circle (QC) proponents suggest a wide array of positive results when this participation technique is used either in manufacturing or in service sector. This study is to determine whether QCs in one sector are performing more effectively than the other. This assessment includes technical aspects, length of participation, training, members' feelings about QCs, job satisfaction and job commitment. The study illustrates the impacts of participation on 109 QCs members from five Malaysian companies participated in a survey. Results showed that Industrial QCs members were more enthusiastic than service QCs members in terms of involvement in QCs activities and showed higher job satisfaction and job commitment compared to members in service organizations.


© 2005 T. R. Abo-Alhol, M. Y. Ismail, S. M. Sapuan and M. M. Hamdan. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.