American Journal of Economics and Business Administration

Linking the Balanced Scorecard to Organizational Shareholders’ Expectations

Richard A.L. Caldarola

DOI : 10.3844/ajebasp.2016.14.22

American Journal of Economics and Business Administration

Volume 8, Issue 1

Pages 14-22


The Balanced Scorecard (BSC) has been proposed as a near-panacea for the strategic management ills that may beset an organization. However, the strategic implications of internal and external performance measurement have not been demonstrated as reliable either for a sample within one industry or across industries. This study proposes a new model that translates the BSC from a three-part internal and one-part external performance measurement system into a comprehensive measurement system that includes stakeholders’ a priori expectations and that merges those expectations with performance measurement systems that will enable organizations to satisfy the often exclusive expectations of all stakeholders.


© 2016 Richard A.L. Caldarola. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.