Relationship Between Total Quality Management Practices and Contractors Competitiveness
Faihan Alotaibi, Rushami Zien Yusoff and Rabiul Islam
DOI : 10.3844/ajassp.2013.247.252
American Journal of Applied Sciences
Volume 10, Issue 3
Total quality management is basically about continuous organizational success through the employment of customer satisfaction and by basing it on the contribution of all the employees constantly working to enhance processes, services and products. The competitiveness concept has been defined in multitude of ways; in the individual firm’s context, industries context and nation’s context. The aim of the study is to identify the relationship between total quality management practices and contractors competitiveness. In order to achieve the study objective in the present study, a survey conducted. Questionnaires distributed to the contractor’s managers in Saudi Arabia. The findings of the study turn out to be true; the study will contribute to both theory and practice. Through the present study, the researcher expects the findings to shed light on the research conducted hierarchical regression to analyse the relationships amongst different total quality management practices and practices of competitiveness.
© 2013 Faihan Alotaibi, Rushami Zien Yusoff and Rabiul Islam. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.