Journal of Mathematics and Statistics

Modeling of Engineering Student Satisfaction

Zainol Mustafa, Norbayani Basri, Norkisme Zainal Abidin, Nur Riza Mohd Suradi, Zalina Mohd Ali, Faridatul Azna Ahmad Shahabudin and Mohd Rashid Ab Hamid

DOI : 10.3844/jmssp.2012.64.71

Journal of Mathematics and Statistics

Volume 8, Issue 1

Pages 64-71

Abstract

Problem statement: The purpose of this study is first; to identify the antecedents to student satisfaction and the relationship between student satisfaction and promotion. Second; to develop a suitable student satisfaction model considering the antecedents of student satisfaction with student satisfaction and promotion for students of engineering in universities in Malaysia. A total of 500 engineering students from University Kebangsaan Malaysia (UKM), University Putra Malaysia (UPM), University Islam Antarabangsa Malaysia (UIAM), University Malaya (UM) and University Tenaga Nasional (UNITEN) were involved as respondents in this research. Approach: To examine these relationships, a model from past study on student satisfaction of Applied Sciences students in Austria was referred. Based on this model, a suitable model measuring student satisfaction of engineering students in Malaysia is constructed. Structural equation modeling is used as its capability in testing the combination of relationship between service performance, university performance, relationship, university standing, student satisfaction and promotion in higher education simultaneously. Results: Suitable model which is able to explain the factors linked to student satisfaction in engineering education is established. Conclusion: This study finds that the antecedent factors have a direct effect on student satisfaction and also student satisfaction has a significant effect on promotion.

Copyright

© 2012 Zainol Mustafa, Norbayani Basri, Norkisme Zainal Abidin, Nur Riza Mohd Suradi, Zalina Mohd Ali, Faridatul Azna Ahmad Shahabudin and Mohd Rashid Ab Hamid. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.