Research Article Open Access

Looking Inside and Outside the System: Examining the Factors Influencing Distance Learners Satisfaction in Learning Management System

Ibrahim Almarashdeh1, Mutasem Khalil Alsmadi1, Ghaith Jaradat2, Ahmad Althunibat3, Sami Abdullah Albahussain1, Yousef Qawqzeh4, Usama A Badawi1 and Tamer Farag5
  • 1 Imam Abdurrahman Bin Faisal University, Saudi Arabia
  • 2 Al-Zaytoonah University of Jordan, Jordan
  • 3 Jerash University, Jordan
  • 4 Majmaah University, Saudi Arabia
  • 5 Cairo University, Egypt
Journal of Computer Science
Volume 14 No. 4, 2018, 453-465

DOI: https://doi.org/10.3844/jcssp.2018.453.465

Submitted On: 6 December 2017 Published On: 5 April 2018

How to Cite: Almarashdeh, I., Alsmadi, M. K., Jaradat, G., Althunibat, A., Albahussain, S. A., Qawqzeh, Y., Badawi, U. A. & Farag, T. (2018). Looking Inside and Outside the System: Examining the Factors Influencing Distance Learners Satisfaction in Learning Management System. Journal of Computer Science, 14(4), 453-465. https://doi.org/10.3844/jcssp.2018.453.465

Abstract

In the last few years, the use of educational technology, particularly the concept of Learning Management System (LMS), has increased rapidly. With this fast development, the question arises as how to manage the LMS to obtain success and efficiency in online courses. One of the important factors that have received many citations in literature studies (and has a special position in information system research) is the user satisfaction. It is a crucial factor that can predict the success or failure of any LMS. In relation, this research examined the success factors that affect the user satisfaction and outcomes of LMS. This paper discusses the conceptual User Satisfaction Evaluation Model (USEM) employed to measures LMS success. In particular, it seeks to examine “the relationship between: Service quality, system quality, ease of use, perceived usefulness, information quality and students satisfaction, as well as to measure the outcomes of the LMS.” Results from the data analysis indicate that all proposed factors have a positive effect on student satisfaction. The result also concludes that a higher rate of user satisfaction will lead to greater benefits for the students.

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Keywords

  • Distance Learning
  • Learning Management System
  • User Satisfactions
  • Information Quality