Journal of Computer Science

Scrutiny of Relationship between E-Banking Information Quality Dimensions and Customer Satisfaction

Mohannad Moufeed Ayyash

DOI : 10.3844/jcssp.2017.78.90

Journal of Computer Science

Volume 13, Issue 4

Pages 78-90

Abstract

Poor information quality can have a significant negative effect on the success of an organization. This study investigated the relationship between information quality's dimensions, namely accuracy, completeness, timeliness and relevancy, on the satisfaction of customers towards E-banking services in Palestine's banking sector. It also studied the relationship between the intent to use E-banking services and customer satisfaction. The study implemented a quantitative method for data collection using a questionnaire survey. The results revealed that the accuracy, completeness, timeliness and relevancy of information had a positive effect on customer satisfaction towards E-banking services. Consequently, customer satisfaction affects the intention to utilize such services. The study also offered limitations, conclusions and recommendations for further studies in the future.

Copyright

© 2017 Mohannad Moufeed Ayyash. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.