Assessing the Usability and Accessibility of Malaysia E-Government Website
Wan Abdul Rahim Wan Mohd Isa, Muhammad Rashideen Suhami, Noor Ilyani Safie and Siti Suhada Semsudin
DOI : 10.3844/ajebasp.2011.40.46
American Journal of Economics and Business Administration
Volume 3, Issue 1
Problem statement: With the proliferation number existence of Malaysia e-government websites, the usability and accessibility feature may has been overlooked by website developers. Approach: The main objective of this study is to investigate the usability and accessibility of Malaysia e-government websites. The usability measures are being measured by using Nielson usability guideline for the uploading speed and page size of the main page and number of broken links. The accessibility is measured by using Web Content Accessibility Guidelines 1.0 (WCAG). Samples of 155 Malaysia e-government websites were selected from federal government websites and state government websites available at http://www.malaysia.gov.my. The usability and accessibility of the websites was analyzed by using several automatic evaluation tools such as Websiteoptimization, Axandra and EvalAccess 2.0 tools. Results: The evaluation process revealed several issues on usability and accessibility of Malaysia e-government website. There is high number of usability (speed and number of broken links) and accessibility problems for state website upon comparing to federal website. Conclusion/Recommendation: This study provides few recommendations for further improvement of the usability and accessibility features of e-government website based on the highlighted issues and key findings reported in this study.
© 2011 Wan Abdul Rahim Wan Mohd Isa, Muhammad Rashideen Suhami, Noor Ilyani Safie and Siti Suhada Semsudin. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.