ASSESSING THE IMPACT OF TOTAL QUALITY MANAGEMENT PRACTICES AND QUALITY CULTURE WITH COMPETITIVENESS OF SAUDI CONTRACTORS
Faihan Alotaibi, Rushami Zien Yusoff and Rabiul Islam
DOI : 10.3844/ajassp.2013.638.645
American Journal of Applied Sciences
Volume 10, Issue 6
Total quality management practices in construction industries can be described as the processes or that aligns the business performance strategy to the business processes in the hopes of achieving customer satisfaction and product and services quality. Quality culture conditions are strongly linked with project outcomes and hence, initiatives undertaken should be incorporated to the organizational cultural changes. The aim of the study is to determine the impact of total quality management practices, quality culture and their relationship with the competitiveness of Saudi Arabia contractors. A quantitative research design was adopted to collect data and test hypotheses. A cross-sectional survey method was used to conduct this study. The findings of the study will contribute to both theory and practice. Through the present study, the researcher expects the findings to indicate that total quality management practices meaningfully contributed and related to competitiveness and developing cooperative relationship with customers; practices that are related to the achievement of continuous improvement and in turn, continuous improvement affects quality outcomes.
© 2013 Faihan Alotaibi, Rushami Zien Yusoff and Rabiul Islam. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.