Linking Success Factors to Financial Performance
Sivasamy Mothilal and Subramanian Nachiappan
DOI : 10.3844/ajassp.2011.284.289
American Journal of Applied Sciences
Volume 8, Issue 3
Problem statement: Based on a literature survey, an attempt has been made in this study to develop a framework for identifying the success factors. In addition, a list of key success factors is presented. The emphasis is on success factors dealing with breadth of services, internationalization of operations, industry focus, customer focus, 3PL experience, relationship with 3PLs, investment in quality assets, investment in information systems, availability of skilled professionals and supply chain integration. In developing the factors an effort has been made to align and relate them to financial performance. Conclusion/Recommendations: We found success factors “relationship with 3PLs and skilled logistics professionals” would substantially improves financial performance metric profit growth. Our findings also contribute to managerial practice by offering a benchmarking tool that can be used by managers in the 3PL service provider industry in India.
© 2011 Sivasamy Mothilal and Subramanian Nachiappan. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.