American Journal of Applied Sciences

Role of Information Technology Infrastructure Library in Data Warehouses

Tariq Rahim Soomro and Hasan Yousef Wahba

DOI : 10.3844/ajassp.2011.1384.1387

American Journal of Applied Sciences

Volume 8, Issue 12

Pages 1384-1387

Abstract

Problem statement: The Information Technology Infrastructure Library (ITIL) is most widely used de-facto- standard, consists of set of concepts and practices for Information Technology Service Management (ITSM), IT development and IT operations. Approach: Where as a Data Warehouse (DW) is a relational database used for the purpose of query and analysis to generate complex reports for enterprises. Results: This study introduces ITIL and DW, along with DW concepts and challenges and will review how to map ITIL with DW. Conclusion: This study identified that ITIL will play vital role when and where used in Data warehouses, specifically in the form of availablilty management; IT service continuity management; capacity management; financial management; and service level management.

Copyright

© 2011 Tariq Rahim Soomro and Hasan Yousef Wahba. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.