A Questionnaire Approach for User Trust Adoption in Palestinian E-Government nitiative

Abstract

Problem statement: The present study attempts to identify the construct that impacts the user's trust in e-Government initiative and its adoption in Palestinian public sector organizations. Approach: It utilized a quantitative approach using survey based questionnaire as its primary research methodology. Results: The related constructs were: Information quality, system quality and service quality, perceived ease of use, perceived usefulness, security and privacy. All these constructs were modified to suit the context of the study. This study outlines the details of each construct and its relevance toward the research issue. Conclusion/Recommendations: The outcome of the study represents series of approaches applied in a PhD research study which focuses on Palestine as its case study.